Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Tapvyn mobile app and website (collectively, the "Service"), provided by FytMate Pty Ltd ("we", "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility

Tapvyn is intended only for individuals aged 18 years and older. If you are under 18, you may not create an account or use the Service.

2. Use of the App

You agree to use the app lawfully, responsibly, and only for its intended fitness and wellness purposes. Tapvyn includes communication features that let connected users exchange messages, voice notes, and voice or video calls. You are responsible for your own conduct and for the content you share through these features, and you must use them respectfully and lawfully.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You must not share your login details or impersonate another person.
• You are responsible for activity that occurs under your account.

4. Content Ownership

You retain ownership of content you submit, such as workout logs, messages, and other user-generated data. By submitting content, you grant Tapvyn a non-exclusive, limited license to use that content only as necessary to operate and provide the Service.

5. Subscriptions, Billing & Free Trials

Tapvyn provides access to its features through an auto-renewable subscription ("Tapvyn Pro"), available as a monthly plan (other plan lengths may be offered later). The exact price for your region is shown in the app before you confirm any purchase. A free trial may be offered to new subscribers.

• Payment is charged to your Apple ID account (on iPhone) or your Google Play account (on Android) at confirmation of purchase.
• Your subscription automatically renews unless it is cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the current period ends, at the price of the plan you selected.
• If a free trial is offered and you do not cancel before it ends, it automatically converts to a paid subscription. Any unused portion of a free trial is forfeited when you purchase a subscription.
• You can manage or cancel your subscription at any time in your App Store or Google Play account settings. Deleting the app or your Tapvyn account does not automatically cancel an active subscription.
• Subscriptions and any refunds are processed by Apple or Google in accordance with the applicable App Store or Google Play terms. Tapvyn cannot issue store refunds directly.

On iOS, your use of any auto-renewable subscription is also governed by Apple's standard End User License Agreement (EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. On Android, the Google Play Terms of Service apply.

6. Health Disclaimer

Tapvyn does not provide medical advice, diagnosis, or treatment. All fitness and wellness content is for informational and educational purposes only. Always consult a qualified medical professional before beginning any exercise, training, or diet program. Your use of the Service is at your own risk.

7. Platform, Coaches & Assumption of Risk

• Platform Role: Tapvyn is a technology platform that provides fitness and wellness tools and information and helps connect users with independent coaches. Tapvyn is not a gym, healthcare provider, or licensed fitness instructor, and does not provide medical or professional training advice.

• Independent Coaches: Any coaches available through Tapvyn are independent third parties. They are not employed, supervised, certified, or guaranteed by Tapvyn. Any guidance they provide is their own, and you are responsible for evaluating it and deciding whether to follow it. Tapvyn is not a party to, and is not responsible for, any interaction between you and a coach.

• Assumption of Risk: Physical exercise, including the specific exercises, intensity, and programs suggested by the app, carries an inherent risk of injury even when performed correctly and as intended. You acknowledge this inherent risk exists separately from, and is not caused by, any negligence on Tapvyn's part. You voluntarily choose to use the app's plans, content, and any coach guidance, and you do so entirely at your own risk and using your own judgment. You confirm that you are physically able to exercise and have consulted a physician where appropriate.

• Your Responsibility: To the maximum extent permitted by law, you agree to hold Tapvyn harmless from any claims arising out of your use of the Service, your reliance on its content or any coach guidance, and your physical activities.

8. Data Safety & Retention

We collect and process limited personal, profile, and fitness-related information as necessary to operate the app and provide its features. We retain data only as long as reasonably necessary for service delivery, legal obligations, dispute resolution, and security purposes. If you delete your account, your account and associated personal data are removed from our active systems, subject to limited retention where required for legal, security, fraud-prevention, or compliance purposes.

9. Account & Data Deletion

Tapvyn allows you to permanently delete your account directly within the app. This deletion process is not a temporary deactivation. When you complete in-app account deletion, your account and associated personal data are removed from our active systems, subject to limited retention where required for legal, security, fraud-prevention, or compliance purposes.

If you need help with the deletion process, you may contact support at support@fytmate.com, but customer support is not required to complete deletion when the in-app option is available.

10. Prohibited Use

You may not upload, post, transmit, or share content that is unlawful, abusive, harassing, threatening, hateful, sexually explicit, fraudulent, harmful, or otherwise objectionable, and you may not harass, bully, or abuse other users. There is zero tolerance for objectionable content or abusive behaviour.

Tapvyn provides tools to block and report other users and their content. We review reports and may remove content and suspend or permanently ban offending accounts, typically within 24 hours. You may block any user at any time to immediately stop them from contacting you.

You may not misuse, interfere with, reverse-engineer, or attempt unauthorized access to the platform or related systems. Violations may result in suspension or termination of your account.

11. Termination

We may suspend or terminate your access to the Service if you violate these Terms, misuse the platform, or create risk for other users or for Tapvyn. You may also stop using the Service at any time and may permanently delete your account using the in-app deletion option.

12. Third-Party Services

Tapvyn may integrate with third-party services to operate and improve the Service, including:

• Supabase – authentication and data storage
• Google Sign-In – secure authentication, where available
• Apple Sign In – secure authentication on iOS, where applicable
• Agora – real-time voice and video calling between connected users
• RevenueCat – subscription management and purchase validation
• Apple App Store and Google Play – payment processing for subscriptions

By using Tapvyn, you agree to applicable third-party terms and policies. We do not interfere with or modify third-party services.

13. Account Sign-In

Tapvyn supports account creation using email/password. It may also support Google Sign-In and, on iOS, Sign in with Apple. If you choose a third-party sign-in provider, we may receive limited information such as your name and email address based on your provider settings. This information is used only for authentication and account management.

14. Limitation of Liability

Tapvyn is provided on an "as is" and "as available" basis. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified, including any liability for death or personal injury caused by our negligence. Subject to that, and to the maximum extent the law allows, Tapvyn disclaims liability for losses, damages, service interruptions, data loss, or other issues arising from your use of the Service that are not covered by a non-excludable guarantee.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You and FytMate Pty Ltd submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising from these Terms or your use of the Service.

16. Severability

If any provision of these Terms is found unenforceable or invalid, that provision is limited or removed to the minimum extent necessary, and the remaining provisions continue in full force and effect.

17. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after updated Terms become effective constitutes your acceptance of those updated Terms.

18. Contact

If you have any questions about these Terms, please contact us at support@fytmate.com.

By using Tapvyn, you agree to these Terms of Use.